Managers investigated incidents and shared lessons learned with the whole team and the wider service. Services were being transformed to make sure acute, outpatients, nursing outreach and community paediatric services holistically met the needs of children and young people. We visited the telephone triage area and the community midwives office. The board above your bed will state your name, the consultant leading your care and your named nurse. Eastbourne: Care > Intermediate /after hospital care services Nursing staff shared concerns with the level of staffing on most medical wards. It has a number of medical and surgical wards and specialist units, a 24-hour Emergency Department and a full range of diagnostic services including Magnetic Resonance Imaging (MRI), Computer Tomography (CT) and Interventional Radiotherapy. We also looked at a wide range of documents including standard operating procedures, meeting minutes, risk assessments and recently reported incidents. We rated it as good because: Published Find out more. Only one new person was admitted yesterday. 6 June 2018. However, the trust has supplied information to show these policies were in date but these were not displaying when accessed on the inspection. Records for patients with mental health needs required improvement to assure us of patient safety. East Sussex Healthcare NHS Trust. The trust systems for the management of patient records were new and not yet fully embedded.Patient records had been moved off site and were retrieved when needed but staff reported some delays in this. 27 March 2015. Eastbourne hospital hi-res stock photography and images - Alamy EMU accepted low risk women and pregnant people over 37 weeks for childbirth. We observed clear referral pathways for patients who were displaying or had mental health conditions. In some of the records we looked at we found missing referrals, no evidence of consistent risk assessment and evidence of the discharge of a patient at significant risk of self-harm or suicide. The incidence of both pressure damage and falls had shown a sustained improvement over time. UK hospital admissions for coronavirus are highest since July If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. The healthcare assistant team had been awarded as unsung heroes for their work in improving the patient experience and in most of our observations staff demonstrated a commitment to kindness, compassion and empathy. The admission process includes these steps: Intake : You'll meet with one of our compassionate intake coordinators who will listen to your story and history, assess your situation, and determine how we can best help. There was openness at risk meetings and learning from incidents was shared across the team in a variety of ways. When is meal time and what food can I bring into the hospital? Latest data is for the East Sussex Healthcare NHS Trust, which covers the DGH, Conquest and Bexhill Hospital. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding Staff knew where to access support and information. Alongside the falls assessment an individual needs assessment is completed. Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. Inpatient Mental Health Intake & Admissions Process, All of the staff deserve special recognition, What to Expect When Calling a Mental Health Facility, may need to be entered from aurora.boxcarstudiodev.com, Mental Health & Psychiatric Hospitals in Glendale and Tempe, AZ, See what other patients are saying about us, Copyright Aurora Behavioral Health System. We are unable to accept any liability for loss, theft or damage to personal property or money unless it has been handed in for safe custody and an official receipt obtained. We interviewed leaders to gain insight into the trusts leadership and governance model of the service. Admissions Unit - Eastbourne DGH - Information for the day of your Not all nursing staff working in outpatient clinics where children were cared for were trained to child safeguarding level 3. the service is performing well and meeting our expectations. We saw respectful and confident interaction between BME staff and white British staff on the wards we visited. There were some issues with the structural maintenance of the hospital. 0300 131 4500, Cancel or reschedule your outpatient appointment, Long COVID Assessment and Support Service Feedback, Patient transport and help with travel costs. There was evidence of effective multidisciplinary working with the hospital intervention team the security team and specialties when these were available. Prev 1 2 Next . We observed safeguarding folders, which identified the safeguarding lead and the referral process. Call us today, 24/7, for a free, confidential assessment . All staff received a quarterly newsletter called you said, we said and gives staff information of common risks and examples of learning from incidents. They are standing by 24 hours a day, 7 days a week to take your call. Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. We will ask you to sign a property and valuables disclaimer on your admission as part of the admission documentation process. Any other browser may experience partial or no support. The outpatient department at Eastbourne hospital was undergoing an improvement programme for services provided to patients. Phlebotomy clinics had set appointments and focused on calming children down prior to and during blood taking procedures. Your most recently prescribed spectacles or contact lenses (including cleaning fluid), any hearing aids and denture box. They managed medicines well. We inspected the Maternity service as part of our national maternity inspection programme. We saw staff interacting in a caring and dignified way with patients with ill mental health and learning disabilities. Pyjamas or a nightdress, and a bed jacket, cardigan or dressing gown. Banner Estrella Medical Center - US News Health Psychiatric Admission Answers: How to get into the Aurora Hospital in Admission Care Jobs in Eastbourne - 2022 | Indeed.com Systems and processes were in place to assess, monitor and manage risks to patients. Following our report in January 2017 it was highlighted that the outpatient service must develop play services in line with national best practice guidance. People could access the service when they needed it. In the same survey the trust performed in line with the national average for 13 questions relating to how they involved patients in their care and worse than the national average in 11 questions. Our rating of this service improved. The service took account of children and young peoples individual needs and made it easy for people to give feedback. On the day of discharge you may be transferred to a discharge lounge to wait for your transport home or for your medication. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ However no patients waited more than 12 hours from the decision to admit until being admitted and much work had been done by the site management and executive team to address patient flow throughout the hospital. AURORA BEHAVIORAL HEALTH SYSTEM is Arizona's largest free-standing psychiatric hospital system. Leaders supported staff to develop their skills and motivated them to succeed. Learning from Morbidity and Mortality meetings needed further development. A new training programme was being rolled out. Patient records were available, kept secure and up to date. Kings Drive, Eastbourne, East Sussex, BN21 2UD 0300 131 4500. 5. . 0300 131 4500, Bexhill Hospital However the mental health liaison team had introduced monthly multidisciplinary meetings and responsive debriefs with the ED team to review care and effective use of mental health pathways. The environment had improved since our previous inspection all areas were visibly clean and equipment was well maintained. No rating/under appeal/rating suspended Clinical governance systems were embedded in the operation of the service and reviews of incidents, complaints and risks were frequently carried out. However, the trust had made demonstrable improvements in mandatory training rates since our last inspection. of hospital observation status and an admissions process that is transparent and administratively simple. Staff truly respected and valued patients as individuals. In the interim, time spent in the hospital receiving observation services should count toward the three-day stay threshold. Kent Surrey and Sussex Air Ambulance (G-KSSC) pays a visit to Eastbourne Hospital this afternoon RM 2J6FRBR - Air ambulance transports critically ill patient from Eastbourne hospital to suitably equipped medical facility. Your hospital admission - East Sussex Healthcare NHS Trust From Cineworld 322 min From Brighton Pier 120 min From Gatwick Airport 156 min From University Of Brighton - Falmer Campus 116 min From Churchill Square Shopping Centre 117 min From Brighton We rated it as good because: Published There were systems that ensured children with long term medical conditions were seen by paediatric consultants with specialist interests, for example diabetes. Mr Lawson refuses to engage in onerous pre-tests, so there is no entrance exam. Admissions. Pre-assessment clinics were thorough, and parents had time to ask questions and understand their child's conditions and treatment. We accept all major insurances as well as Medicare and all AHCCCS plans. The doctor will prescribe all the tablets and medicines that you need while you are in hospital, as well as any you need when you return home. Alcohol Care Teams are embedded in Conquest hospital in Hastings and Eastbourne District General. However non-availability or delays in responding to referrals to specialties had resulted in negative patient outcomes including for patients who needed a stroke assessment. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. If you need assistance to stop smoking please speak to a member of staff who can refer you to the appropriate service. Standards for the completion of safeguarding training were variable with all staff meeting the requirement for level 1 training. 25 January 2023. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ Admissions Unit - Eastbourne DGH - Information for the day of your surgery This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. Any other browser may experience partial or no support. Staff recognised incidents and reported them through the electronic reporting system. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD Our rating of the service was good. Any addresses or telephone numbers that you might need. There may be occasions when the only bed available is in a mixed sex area. There were readily observable changes made across the trust in relation to never events that had occurred, with learning widely disseminated. Our reports are here: Conquest Hospital Maternity Unit: https://www.cqc.org.uk/location/RXC01. Large amounts of money or valuables, such as jewellery or electronic devices etc. If your medication is not in stock then you may be issued with a prescription to obtain from a pharmacy. Hospedia is a private company which provides this service and they set the charges, including the cost of incoming and outgoing calls. As such, Rosewood Ranch admits clients 24/7 for our Inpatient and Residential programs. Staff worked well together for the benefit of children and young people, advised them and their families on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. Tel: Green Bay 01923 436 681, Purple Bay - 01923 436100, Blue Bay - 01923 217 065, Yellow Bay - 01923 436 669, Reception - 01923 217 760, Doctors' Office - 01923 436 103, Sister's office - 01923 436 104. This maternity thematic review was a focused inspection; we inspected the domains of safe and well led using the CQCs established key lines of enquiries (KLOES). The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and . However records indicated persistent delays in completing investigations and contributing factors included those identified by quality audits, which the senior team had not resolved. Key services were available five days a week with out of hours and weekend cover also available when needed. Facilities in the department included a dedicated area for patients with mental health needs and for children. Eastbourne Midwife Unit (EMU) is in Eastbourne Sussex and part of the East Sussex Healthcare NHS Trust. Most staff did not meet the trusts 90% target for mandatory training completion and demand pressures on the service meant staff often found it difficult to attend training. Provided and run by: East Sussex Healthcare NHS Trust. Staff with substantial expertise in safeguarding and child protection provided support to the emergency department (ED) team although the use of safeguarding tools and assessments was variable. It is managed by the East Sussex Healthcare NHS Trust . The trust rate of surgical site infections (SSIs) was better than the national average. It will also include any special instructions personal to you. 1 - 20 of 32 Intermediate /after hospital care services in Eastbourne. Kings Drive, Eastbourne, East Sussex, BN21 2UD, Medical care (including older peoples care). Ward and departmental safety thermometer results showed improvements across the service. Staff felt respected, valued, and were proud of the organisation as a place to work and spoke highly of the culture within the service. Appraisals were consistently carried out, fit for purpose and focused on staff achievements and goals. A mental health liaison team provided urgent reviews within two hours of referral although there were gaps in the service out of hours.