razer mouse keeps disconnecting and reconnecting

(You can also just search for "Device Manager"). I read that maybe it is an IRQ conflict, and I tried to look into that but did not really know what was going on, but didn't see anything obviously wrong. Learn more about Stack Overflow the company, and our products. Open it, and double-click the first item called "USB Root Hub.". Software and Firmware Updates for Razer Peripherals Check if keyboard/mouse is disconnected when Synapse is turned on. For PC, we recommend using the USB ports at the back of the PC. Does a summoned creature play immediately after being summoned by a ready action? I also agree with what @deft_code said, it mostly happens when playing games. But what i realized 1 day ago that between the disconnects, mouse lights were still working. At times, the reason why your mouse keeps connecting and disconnecting from your device may be a malfunctioning USB port. This issue is confirmed to occur with both the newer USB-format mouses and older models that are still using a PS/2 port. I looked at the microsoft support page but my mouse isn't listed there since it is a logitech mx518 and not a microsoft product. Sorry, our virus scanner detected that this file isn't safe to download. Try reinstalling the mouse drivers. Fire up the device manager by typing "Device Manager" in the Start Menu search box or by pressing WIN+R and typing "devmgmt.msc" in the run dialog box. Then, try to rule out subsystems. If the issue still shows up after a clean install of Windows 7 from Vista, then that points to the hardware (either motherboard, power supply, or mouse/keyboard). So if you have several of those mentioned entries, how do you know which is the one causing the problem? Each of the potential fixes featured below is confirmed to be effective by at least one affected user. If it happens with several mice and several USB interfaces, that leaves software. In the USB Root Hub Properties dialog, click on the "Power Management" tab. Does the 5V rail at the USB slots stay near 5V or does it dip (a meter may tell you this, but an oscilloscope can give you a better idea if the power rail dips)? Down below, youll find a collection of methods that other users in a similar situation have successfully used to fix the random mouse disconnects. So instead I disabled it (Right Click Disable device). Had similar problem for a year on Windows 10 with my Logitech G102. I may have a work around for the Razer Nari disconnect and reconnects. Razer logo disappears and mouse not responding. Several users that have also been encountering this issue have reported that they identified the culprit as being another USB connected device that was causing the interference that ended up affecting other USB-connected devices. If it still doesn't work, try blowing on the laser or use a Q-tip to get rid of some eventual dust. My mouse, the Razer Mamba Elite, despite only having it for 3-4 months, started disconnecting randomly then rapidly reconnects at random times whenever I'm on youtube, games, etc. Before you try any of the other potential fixes present below, its important to make the necessary verifications to ensure that youre not actually dealing with a faulty mouse. I had the exact same problem with two 1600 MX-518 mice. Recently it has started happening with my keyboard (simple Logitech one) However, it mostly affects my mouse (Logitech mx518) and another mouse (also a Logitech gaming mouse). You must log in or register to reply here. Several users reports seem to suggest that the issue can also be caused by Registry corruption. I don't have any other OS's installed however this DID happen when I was running vista 64 bit (the problem followed after I formatted and switched to windows 7 64-bit. If you do not get it sorted by reinstalling drivers, then you should change your mouse. these are in the corners, Glossy, and shaped. I tuned off power saving in Razer Synapse. I upgraded to Windows 11 a week ago and it still works fine. My mouse will reconnect/disconnect (will even hear the sounds from Windows), and the light on the bottom of the mouse will turn off/turn on as it starts working again. Press J to jump to the feed. Mentioned above update isn't installed at my PC. I use my computer for gaming and, more importantly, as a DAW (digital audio workstation) and for instrument playback and recording. Create an account to follow your favorite communities and start taking part in conversations. ago any luck ? Does it still happen or I should take my Razer mouse out of wardrobe now? If you previously determined that the issue only occurs while the mouse is connected to your Windows 10 computer, chances are youre dealing with a driver issue. Razer better fix their $hit or all 6 is being returned tomorrow. Logitech mouse and kb (mx mater 3 and craft keyboard with wireless USB adapter). I don't mind uninstalling synapse for peripherals, except for krakens - I just love the bass boost.. that's the only one feature that keeps me staying with synapse.. In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." 3) disabling the computer to turn off device to save power under "Device Manager Universal Serial Bus controllers". So I'm basically onto my 3rd mouse. You can try to unplug from the current port and plug in the other ports to fix this issue. Copyright 2023 Razer Inc. All rights reserved. Microsoft has been quiet about this problem, but there has been a surge of tickets after the update was pushed with users getting random disconnects this glitch only seems to affect USB-connected mouse devices. - no wiggle, no change, wiggle DISCONNECTION. I had an old mouse I no longer use still in there. Sometimes the LEDs won't turn off, sometimes it will. @Dane411 If the USB hub is attached externally to your system - e.g., a monitor extension, just disconnect and re-connect it and watch what changes in the Device Manager. Press J to jump to the feed. Several users have been reaching us with questions after getting increasingly annoyed by the fact that their mouse is randomly disconnecting and reconnecting while they are using it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Disconnection seems to happen more often in gaming than when idle. I tried two different wired mice, tried multiple USB ports (on the front of the computer, back of the computer, used a USB hub and plugged in a card that connects to the USB connectors on the motherboard and adds a few USB ports to the back of the computer, and I also bought a USB 2.0 PCI card and that did not help). In this case, follow the method down below for a different repair strategy. Linear Algebra - Linear transformation question, Batch split images vertically in half, sequentially numbering the output files. Thank you for reading, sorry for any punctuation mistakes, and sorry if this is posted in the wrong section. it only has this with my pc and not with another pc or my laptop. However I have no idea what actually fixed the issue. Go to your Control Panel > System > Hardware tab > and click on the "Device Manager" button. Once the next startup sequence is complete, see if you still experience random disconnects. Identify and Prevent Update Leading to Black Screen, Windows 8.1 keeps disconnecting from android devices from usb, My mouse randomly disconnecting and reconnecting.Windows 10. My first problem was with mouse - when it was in wireless mode the pointer was just going crazy and snapping into one of the corners of the screen without possibility to move it at all when it's battery level was going below 40%. Enter your username or e-mail address. If mouse activity still brings everything down with it, there is a bug further up the food chain. It also does this while I'm not playing games, but not as often. All my Razer devices will randomly disconnect and reconnect so that they're basically unusable. Also OpenRGB does not seem to have the option. If I have described your problem, then you have the exact same issue as me and a growing number of people here. Sorry, we're still checking this file's contents to make sure it's safe to download. I have tried everything suggested here except installing synapse 2. This article is a troubleshooting guide on how to identify and fix the Razer keyboard and mouse that has an intermittent connection. The cable cost me around 7 which is a perfectly acceptable amount considering its a 80 replacement for similar products. it's happening Frequently and its to the point now where if I can't find a fix soon I'm throwing them in the garbage and buying Corsair. This can occur for several different reasons. I remember I used to have this issue here and there, then one Windows update last summer and it happens up to every 3 seconds. Everything is as updated as could be, I scrubbed my drivers and programs clean, Razer Support has been quiet for 2 weeks now. The longer it takes to reproduce the failure, the longer it'll take to debug unless you are lucky. You can then take out 2 screws on the inner circuit board to release the original cable, unplug said cable and attach the new. If you notice that your mouse tends to disconnect during idle periods, chances are you will be able to resolve the problem by disabling Automatic USB suspend from the Power Management tab of your mouse properties. I made sure that all USB power settings are set correctly. So I installed Synapse 3 again. Made by redditors, for redditors, to discuss RZR products. Several affected users that found themselves in a similar situation have managed to resolve the issue by uninstalling the current mouse driver version and downloading the latest version from the manufacturers website. Guess what? This lasted for about 3 weeks when last night the mouse disconnected again. It will show you all devices that have ever been installed, even if they aren't currently plugged in, and you can uninstall them from there, so the "detected new hardware" thing will pop up the next time you plug it in. Tried it on the PC and a laptop, same issue. I decided to unplug the mouse and make the cable as straight as possible (No coils, kinks, twists, you name it) i then plugged it back into a usb slot on the font of my machine, for easy access and to be able to "stretch" the cable out as long as possible. It happens about 5-10 times a day depending how long I play a game. I returned the mouse thinking it was a hardware issue and got a replacement mouse. Be prepared for that anyone who tries this solution. This is to isolate the device from a software issue. What is the purpose of this D-shaped ring at the base of the tongue on my hiking boots? Plug the keyboard/mouse directly to the computer and not on a USB hub. Thread. I plugged it in to use and it won't even turn on. Otherwise, the mouse keeps disconnecting and reconnecting. Wtf razer!? Its possible that after a Windows update, your OS installed the wrong driver version, which ends up creating disconnection issues. It seems to be working for my most recent experience with this problem. So if you think the issue might be caused by a glitch and youre not up to date with the Windows updates, then installing any pending update should allow you to resolve the issue very easily. That's where I discovered that the issue happens when the mouse is lifted. Try these fixes, How to Fix or Disable Magic Mouse Zooming By Itself Randomly, Fix: Computer Randomly Restarts Windows 7, 8 and 10, Once youre inside Device Manager, expand the drop-down menu associated with, Then, from the list of HID devices, right-click on your mouse and choose, When youre inside the Properties screen of your mouse, select the. 5.Double-click Universal Serial Bus Controllers to expand the list. Or someone might have any idea what should I try? I tracked down a replacement cable (PRIME HAD IT! Can airtags be tracked from an iMac desktop, with no iPhone? The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup, USB mouse connecting and disconnecting randomly. Razer is the world leader in gaming hardware and systems. Although I did have to manually shut off my computer with the power button due to all my USB devices being uninstalled. When the installation is complete, restart your computer and see if your mouse is functioning normally (without random disconnects) once the next startup sequence is complete. Does ZnSO4 + H2 at high pressure reverses to Zn + H2SO4? Activating this element will cause content on the page to be updated. Reinstall razer software and reconnect the mouse. rev2023.3.3.43278. Reinstalling driver would not help. NEXT DAY WOOO) (There are tonnes you can import from china, or the US for anyone not UK that might be interested in this post), I bought, https://www.amazon.co.uk/gp/product/B07BRHZ4GN/ref=ppx_yo_dt_b_asin_title_o00__o00_s00?ie=UTF8&psc=1Other options: https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR12.TRC2.A0.H0.Xrazer+naga+replacement+cable.TRS0&_nkw=razer+naga+replacement+cable&_sacat=0, It seems the naga, deathadder, and most likely all razer mice share this cable upon inspecting images and descriptions so please dont be disheartened if your mouse isnt listed. My mouse frequently loses connection, what can I do? Razer DeathAdder Keeps disconnecting My DeathAdder Chroma will keep disconnecting when playing games, or even during regular desktop use. I did test on laptop(without synapse) and my PC(with Synapse), issue happens on both. this worked absolutely perfectly, meaning the problem was with my Naga, either the mouse itself or software (Kind of luck?? This problem can also happen with your keyboard. *Sadface*. If you have recently updated Windows, please check if you have the 1809 update installed. Also like OP, the motherboard lighting is also affected. I've had the same issue for a over a year now. Mouse works, however, as soon as the laptop falls asleep/reboots or even sporadically mouse does not work any more - re-animated by pressing the connect button and hitting the "System Settings -> Bluetooth -> HP Bluetooth Mouse Z500 -> Connection" button, one to several times. Dec 2021 and still no Fix. good to see that Razer cares about customer support. Unfortunately, at home you likely have limited tools and resources, so you have to improvise smartly. im not sure if i have misread anything, but i am the OP of the post! I know I applied a lot of pressure to the cord of my mouse, and that could be the reason for it.