I cannot take on every step of a project all of the time. One for the clinic, one for me, and one for the patient. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Reiterate to your interviewer that you are aware of the stressors that come with this role. I carry around a notebook and write down important facts if I think there is a chance I will forget them. Does it help you build trusting relationships with community members? ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". What makes you want to give back to your community? If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Well done! It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. I get along well with others and work well as a team.". Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. I love my job. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. I understand that it's part of the job. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. When I enjoy what I do it doesn't feel like a chore. Talk to the interviewer about how you can maintain that appropriate balance for yourself. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. I have always been great at working behind the scenes with the result being efficiency for others. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. I love working as part of a team and my colleagues take well to my personality. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. These relationships are created from the ground up. "Whether I am doing an independent project or working in a team environment, I always give my best. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. We do not have advertisements on our pages but we do try to make money through paid-memberships. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). . Contact us here. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. In a positive tone, discuss how you made the situation work! Dates shown above are approximate. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. Therefore, any date prior to 2019 might not be accurate. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. ", "Do my job and do it right. I like to manage my time to finish my projects on time. Did you consider how leaving AMA would impact his health and well-being? If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. The patient was angry and threatened to leave AMA. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. Search Jobs - Kaiser Permanente Careers - Oracle Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. Browse questions (57) Ask a question. Some patients need a lot of attention; some want less, and some need boundaries. It sounds as though you have exceptional patient service skills! In the end, we awarded those with perfect attendance a $600 bonus. Are there specific Kaiser volunteer opportunities you'd be interested in? ", "This is a great question. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. In addition to this podcast, I also subscribe to a couple of industry blogs. The reason was a computer glitz that held the release of his chemotherapy. A career in healthcare can be emotional at times; however, I choose to focus on the positives. It is not the ideal situation, but I have always adjusted for the good of the team. ", "I have the basic procedural skills for this team position. What resources do you prefer to stay on top of industry trends and changes? The sheer size of Kaiser Permanente makes them a very culturally diverse organization. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. It sounds as though you are highly organized and methodical in your work. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. I hope to involve them in various Kaiser community volunteering opportunities.". At Kaiser Permanente, integrity is held in the highest regard. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. We wanted to create a resolution with this person. ", "I'm very interested in clinical research. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. It has kaiser questions . I know what I want to be done and how I want it done, so it's often easier to do it myself. ", "Yes, I handle all of these administrative tasks in my current role. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. This shows the interviewer that you've done your research and aren't answering vaguely. As well, I am an active participant in my local rotary club. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. "I have often been complimented on my relationship-building skills. This is a great start! ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. What is the hiring process for remote jobs at Kaiser Permanente? Your version of customer service sounds warm, welcoming, and caring. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. I take the time to listen and reflect back to ensure that I am providing the best care possible. Kaiser Permanente interview Flashcards | Quizlet ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. Consumer Sign On| Kaiser Permanente When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". 1 / 41. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. I am always sure that when at home, my family gets my attention first. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. It sounds like you handled this matter with utmost urgency and great customer care. Your work history sounds strong, and it seems as though you are very loyal to your work. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. I document all necessary information as soon as possible so that the record is up to date and accurate. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. But this is usually just for transitions. 91% said yes. I even talk about what they are going through. I've had a lot of success by focusing on building a reputation for consistency and follow-up. "I believe I could improve on some technical skills including Excel and Word. There was not a formal method of teaching IR PAs. I am looking forward to getting into the routine of a career again. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. My ideal environment is organized, collaborative, positive, energetic, and encouraging. Most Asked Kaiser Permanente Interview Questions and Answers I am a very hard worker who is eager to become a team member with Kaiser.". Excellent! Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. ", "I work good with minimum supervision, but I also enjoy working with a team. Our date tracking prior to 2019 was not accurately kept. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. Attire. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. Behavioral 2. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. where i concurrently pursued a degree in both nursing and biological sciences. If you have a criminal record, you must disclose this. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. We are all human with our weaknesses, so don't be afraid to share yours! I've cleaned up your answer slightly to more successfully deliver your message. Kaiser Permanente Customer Service Specialist Interview Questions You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. Ultimately the patient understood and the procedure was finally completed.". ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. Great answer! Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. I strive for perfection too often, which causes unnecessary stress for myself. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. We had a lot of concerns with patients not showing up for appointments when expected. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. You've answered well by sharing that you face stressful situations head-on. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. I had to submit my previous procedural logs and take a test. This question is a little tricky because it's unclear. I indulge in the things that make me happy on my time off. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. I cope with these emotions by telling myself that it's not my story, it's the patient's story. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. I make sure to practice empathy. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. Very good answer! The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. ", "I'm a bit of a nerd. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? Your answer shows the interviewer that you can work well with almost anyone. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. I would need to be trained in the new procedures. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. Well done! ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. Since I have two high school girls who are involved in music. I really like this answer! I also check what's low and order specialty if it's a fast mover. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. Upon first taking the call, the patient was name calling and yelling. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. This is a very good example of your problem resolution skills. Kaiser Permanente Interview Questions (2023) | Glassdoor
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