2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. He will call us immediately - he said. Jan 26, 2023 01:33pm. Disassembling the shades on the sun deck. At no point when we rebooked using our vouchers, were we told the vouchers were not covered under the insurance plan. Not a problem for him at all. The key dimensions of the Avalon Vista are: River boats are built in such a way that for bridge clearance, the mast, pilot house, and sun shades can be lowered. Viking Cruises Reviews | Read Customer Service Reviews of Thank you. On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. Companies can ask for reviews via automatic invitations. We have taken note of your feedback. Viking Cruise Reviews (2023 UPDATED): Ratings of Viking River Cruises Which cruises have been cancelled in 2022? | Cruise.Blog The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. Posted May 4, 2021. All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . The problem with river cruises is that they are affected by both high and low water levels. Editor in Chief Heres what you need to know. You could tear down the house and build a dam there, but that is not what is going to happen.. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. . Booking XXXXXXX. Weve been cruising since March with no issues until August, said Schreiner. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Viking Mississippi cancels some cruise passengers four days ahead of In June, there were places along the Po that completely dried up. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Viking has lost four loyal customers with 10 past cruises between us. service we should have received at least a partial refund . On 10/14, we filed a claim with Trip Mate. The draft is the amount of vessel that is below the water line. Articles are of a general nature and should not be relied upon for individual circumstances. This 'placeholder booking' means nothing he assured us. I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Not enough for the money hungry cruise line. When I called to cancel they said we did not purchase the insurance. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. Should your cruise be canceled, the cruise line will also offer compensation. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Part refund, at least 25%. Dozens of cruises have been cancelled and some ports in the Caribbean and South America are turning ships away from making . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Passes which had been canceled since BA flight had been late. I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. Part refund, at least 25%. The two most popular are the Rhine and the Danube. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. We did not see ANY of Spain. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. RHINE GETAWAY. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. It is the standard architecture that gives the river boat some leeway with rising and falling river levels. They refuse to accept the fact that they changed the terms of the contract. Applies primarily to to bookings with the following content. It's also a classic cruise itinerary. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. My Trip - Updates on Current Sailings - Viking River Cruises The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. I encourage all Americans to do the same. Viking booked the hotels for these excursions. This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. They offered us a 150 dollar non refundable credit to be used onboard. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. Viking Ocean Cruises. River boats are unique because they can float in just five to six feet of water. Risk-Free Guarantee: How it Works Refund on premium air payments that we did not receive in premiumservice. The cruise line offered her future cruise vouchers worth 125 percent of her fare. ComplaintsBoard.com is a leading complaint resolution website on the Internet. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. The complaint has been investigated and resolved to the customers satisfaction. Other ships were docked at the pier. We later booked a future cruise and then learned of the medical requirement which we are advised may be harmful to us because of pre-existing heart conditions. The Rhine River is the main artery for German and Swiss transportation and also French, said Schreiner. Very disappointing. Note that complaint text that is displayed might not represent all complaints filed with BBB. Really, what is a big deal here? This also had the water turned off and was unable to flush. We rebooked the trip for 10/12-10/23/22. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. Verification can help ensure real people write reviews about real companies. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. In the same cabin. Customers should not be treated this way. . Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. The current welcome offer on this card is quite lucrative. Norwegian Cruise Line | Travel Requirements & Safety Protocols. Viking Shores and Fjords - SEPT 2021 - Cancelled? took the call and told us that schedule wouldn't be available most likely till January 2023. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. Refund on premium air payments that we did not receive in premiumservice. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. I will never travel with Viking . This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) #7. was 4 units wide . It also stated that if we were unable to use the voucher we could be refunded the original amount we paid to Viking. We booked a river cruise (Danube) for March 2022. South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. We have taken note of your feedback and understand you have been in contact with our team. What? Story Update (September 5, 2022) Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. In fact, everything we have come to expect from Viking exceptthere were apparently a few cases of a GI infection . This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. My bag is still missing and I will request (!) In November ******************************************* She had major surgery December 12th. Viking Cruises cancels 2022 Black Sea and Kiev (Ukraine) sailings We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. we went to our connecting American Airlines flight with our Boarding If you are booked on a river cruise for later this year, do not make any snap decisions. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. Viking, please give an explanation. Read full review of Viking River Cruises Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. by Steve CaseLast updated September 6, 2022. But our plea was denied. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. 2022. It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. . Change of travel requirements after full payment received/ignoring request for full refund. This they Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. We paid for Travel Protection Cruise restart dates: when do cruise lines start again? He he tried to take the trip solo, he was charged. The 13-city cruise was supposed to take passengers between St. Paul and New . Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. Viking Cruises | Cruise Ship List - Cruises Only The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. We paid for the trip and had trip insurance. The Po River flows 400 miles across the top of Italy from the Alps to the Adriatic Sea. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. In this case, you will receive a full refund of your cruise fare. Viking European River Cruises - 6 Key Must-Knows Before You Go At this point we feel it's discrimination and want our money refunded. Jan. 17, 2022. There are no uniform river flows and water levels are unpredictable. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. However, the most important part of any cruise, for me is the excursion choice. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. One of the most popular rivers, the Rhine has river levels falling fast. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.
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