An error message indicates that Service Request tickets cannot be associated with a problem ticket. [CDATA[*/ Changes made to the Contract by using the ContractServiceAdjustment entity affect only the quantity of units. For more information about fields marked as picklists, review our Understanding picklists article. A WorkTypeModifier entity modifies a given Work Type BillingCode. Autotask users manage Asset notes on Assets. What sort of strategies would a medieval military use against a fantasy giant? The function of this entity is to describe the tax rate for a specific billing item. Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, Read the instructions and follow the path. Review the setting of the Internal Only check box. If setting equals 'Always', the API will always require the QueueID value. Making statements based on opinion; back them up with references or personal experience. This entity surfaces the Autotaskversion number. To use a speed code, enter it in the field. Notes published . window.open(uri); If a ticket is created or updated with a sub-issue type that is excluded from the associated contract, the ticket's ContractID will be updated to that of the exclusion contract, if it exists. The function of this entity is to describe the mapping of the Asset (Configuration Item) to the contract billing rule. This entity describes an Autotask ticket assigned to a service call. If recipients are added or removed from the To: field on the Notification panel, the matching role-based check boxes will become selected or cleared. Is it possible to rotate a window 90 degrees if it has the same length and width? If the ticket category is associated to an SLA, then use that ID. This entity contains the records for the Deleted Task Activity journal located in the Autotaskapplication at, This entity contains the records for the Deleted Ticket log located in the Autotaskapplication at. Please see the general Autotask PSA Web Services On-line help at: https://ww2.autotask.net/help/DeveloperHelp/Content/AdminSetup/2ExtensionsIntegrations/APIs/SOAP/SOAPHome.htm About Examples using the Autotask API Readme MIT license 25 stars 11 watching 13 forks Releases No releases published Packages No packages published Contributors 3 Languages Thanks for your feedback. This resource describes key business details for the Autotask Company 0, the Autotask user's company account. Create an account to follow your favorite communities and start taking part in conversations. Open the Datto Help Center. A resource must have at least one role assignment. This entity represents ticket tag groups in Autotask. For the OpportunityID field, Opportunity.AccountID must = Ticket.AccountID. Every time i get a very helpful "Internal Server Error" message back, nothing else. You can only create it; you cannot query or update it. Thanks for your feedback. Create a new record or update an existing record in your app. If setting equals 'Never' then the API will not require the QueueID value. This section will be expanded if the note or time entry has at least one attachment. This entity contains the attachments for the ConfigurationItemNotes entity. On the Note dialog box or page, this check box is missing and the attachment inherits the setting of the note. A table that lists all standard Autotask fields by Field Name and provides the following information for each field: Field Name, Data Type, Read-Only, Is Required, Reference Name (provided only if the field is a reference), Picklist, and Picklist Parent Column Name (only if the field is a picklist child). This entity contains ticket associations for documents in Autotask. In Autotask, you can create ticket categories that are identified as API-Only. This entity is only used by multi-currency databases. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; A payment term specifies conditions and requirements for payment due on an Autotask invoice; for example, Net 30 days. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; A project defines and organizes a group of related tasks, events, and documents. Want to talk about it? If selected, the note's Description or the time entry's Summary Notes, Internal Notes, and any new attachments are added to the ticket's incidents, as well. Head on over to our Community Forum! https://webservices4.autotask.net/atservicesrest/v1.0/Tickets. For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed. Extension Callout (Tickets) - Autotask Integrating with Autotask - IT Glue Within Autotask navigate to Homepage > Admin > Features & Settings; Tip - click the images to make them larger. If there is already text in the Resolution field, two line breaks will separate the existing text from the text added. The Administrative Email Address for Action-Required Notifications should be an email address that does not create tickets in your Autotask. CreatorResourceID can return a ContactID. This entity describes an Autotask To-Do, a scheduled item associated with a Company that appears on the user's Autotask calendar. It allows you to configure tiered or volume pricing for the billing product. If you open this dialog box or page from the Edit Ticket page, this check box will not appear. function SendLinkByMail(href) { But does anyone know what should be used to create a ticket? This entity describes an Autotask resource assigned to a task that is assigned to a service call. How to connect Autotask + Microsoft Excel - Zapier Basic Incoming Email Processing is available to all Autotask customers at no additional cost, and includes: The Add Ticket Email Service (ATES) mailbox, which is already set up One additional active custom mailbox. It is only available through the REST API. It was a requirement for soap though as the other reply says. /* Home >Search > Global Notes Search or > Reports > Other >General. The Web Services API stores and returns all time data in Coordinated Universal Time (UTC). QueueID requirement - The ticket's category (Ticket.TicketCategory) will determine whether or not Ticket.QueueID is required, based on the category's 'Queue is Required' setting. It has code to get popular entities like accounts, tickets, contacts etc. ExpenseItem.AccountID is updated and ExpenseItem.ProjectID, ExpenseItem.TaskID, or ExpenseItem.TicketID is set to Null. Each entity type object contains an array of properties that describe instances of the entity type. 5. The Status field is required on all tickets and project tasks, regardless of category. This entity's purpose is to describe a line item associated with an Expense Report entity. the URL but request it using, Create Tickets in autotask using REST api in python, webservices.autotask.net/atservicesrest/v1.0/, How Intuit democratizes AI development across teams through reusability. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; This field is required unless the supplied ticket category or the user's default ticket category has both the Due Date and Due Time configured. Such ticket categories are hidden everywhere you select a ticket category . According to their documentation it requires the URI https://webservices4.autotask.net/atservicesrest/v1.0/Tickets and then the body contains the JSON formatted data: But this doesn't seem to work either and Datto are taking forever to respond to support tickets these days. A Subscription creates recurring billing items for Assets when there is no need to track labor costs against subscription revenue; for example, when billing in installments. /*]]>*/Want to tell us more? Connect and share knowledge within a single location that is structured and easy to search. Refer to Finding resource and child access URLs of REST API entities to learn how to locate these paths. Don't assume anything incl. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Want to learn about upcoming enhancements? Have an idea for a new feature? Changing the task the time entry is associated with, Creating Knowledgebase articles from tickets, Can view time entry internal notes, internal notes, and internal attachments (on Ticket Detail and CRM Detail screens), Can view time entry internal notes, internal notes, and internal attachments (on Task Detail screens), Need troubleshooting help? REST API: User-defined fields (UDFs) - Autotask function SendLinkByMail(href) { Be aware that some field data, such as picklist values and user-defined fields, may vary between Autotask implementations and cannot be provided in this document. Press question mark to learn the rest of the keyboard shortcuts. This entity describes a ticket category applied to tickets in Autotask to specify features and fields that appear on the ticket detail. Zapier's automation tools make it easy to connect Autotask and Microsoft Excel. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The returned body will be super useful going forward if you can get it though! One of these entities exists for every UDF that is set as visible on each asset category. This is by far the best wrapper for the SOAP API. Click New; Tip - click the images to make them larger If there is no Contract Service or Bundle SLA, then check the Contract. The current data is loaded when the section is first expanded. An attempt to create a Ticket using a Resource + Role combination with an inactive Role will trigger an error. This entity describes the pricing and costing tiers for a specific billing product on the Product table. This may be a difference between the SOAP and the REST API, but on SOAP new tickets require the id to be set as 0. Quote Items define a line item added to an Autotask Quote. For more information, check out the Datto/Autotask page about this module too.