An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) There's usually another new label then. I have multiple people selling my exclusive product for less that I sell it for on Ebay. I told Ron that this was, "pardon my French, absolute bullshit." 01:37 PM, on If you play nice, they will just tell you that it's too bad and part of business. What would you do? I've never owned/sold a necklace like that. Did you include the reference number on the label? Or you can specify that the addressee must sign for the package or letter. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. eBay somehow refunded the buyer automatically when the return was delivered. Example: You bought a table, and it showed up with only three legs. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. If you get the item back as a buyer you have the option to relist and recoup your outlay. NO Cash Refund for wrong purchased items. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. Report the buyer. He sent photo of item receivedit is not the item i sent. They have always just put new shipping labels over the original label on the unopened package. To cancel your order: Go to My Purchases. I'm not sure. When you issue a refund to the buyer They'll be refunded through their original payment method. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Just thought Id share. 06:44 AM This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. In order for it to work, sellers must provide proof of item delivery. I agree with that. I lost my appeal. But obviously I cant prove that. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Unfortunately for you, the item is a replica of the one you sent. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). He immediately cancels the order and requests a refund. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Common eBay Scams: How to Spot and Avoid them - Comparitech Reddit and its partners use cookies and similar technologies to provide you with a better experience. The status says the item was "Delivered to agent," so the item shows as delivered. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. I asked for a picture from the buyer and it was some plastic item. Both early political pieces. PayPal Seller Protection exists to help sellers trade confidently on eBay. Copy and save both forms before submitting them. Gift card scammers reach out to victims by phone, email, or social media. However, for large packages and certain types of express service, UPS is the cheaper . The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. "That picture shows different items rather than what I sent. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. I did became a pain with calling everyday and today calling 5 times. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. It was already on the way. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. She may have forgotten she purchased this one as well but from you. Most of them are happy new year banners being returned in Febuary. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. I guess it depends on whether the item they are sending back is worth paying the shipping on. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. Its unfair they side with the buyers all the time. Never sold on Ebay before. I have had a few people say they didnt receive their orders when I know I sent out to all of them. They will call the number you have on record for this account, so make sure that's correct before you start. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. There is undisclosed damage to the item. When a buyer wants to return an item and be issued a refund, here is what you do first. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. 03:21 PM. The thing to remember is that these slip up were t. As per the returns policy you are within your rights to refuse it. You can report an issue with a seller to eBay directly here. Yes it would be a pain. The item I sent out was also tagged, this one is not. Do not do that. I had been using half sheet sticky labels for almost a month before sending out this order. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. You have to make them paying you off a better deal than the hassle you will continue causing for them. I stopped shipping to Canada because of customs problems. Yes it would add cost. So eBay accepted the return. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Strictly No RETURN NO EXCHANGE policy. I'm not sure where I stand on this now. They also have to protect their buyers from fraudulent sellers. I think the label on top is Canada Post's label they put on once it enters their country. But they said flat out "we don't mix up packages" and reiterated. Refunds and Returns - Mercari: Your Marketplace There is one more scam that I have had to deal with. Offer to send him a return shipping label. It will make it much more challenging. I don't like this version and open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. They readily cooperate with law enforcement. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. There are two occasions in the tracking updates that says it was rerouted due to processing error. Contact postmaster and file mail fraud. I have 100% seller feedback. You take pics of box, item and serial number? I sold 4 of the same items. Once payment is confirmed you ship it promptly. As you say, I would explain to the buyer that different computers and devices show colours differently. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. Go to ic3.gov and fill out the internet crime form. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. This topic was automatically closed 180 days after the last reply. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. on I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Theyll tell you to file a report with the police and then wash their hands of the matter. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Here are some of the most common ways eBay sellers are scammed. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. I have no idea how to get on the phone with a live human being? The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. I think most first-time eBay buyers create their account the same day they place their first order. I sell on Ebay myself. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. but it is really suspect that they created their eBay account the day they ordered my item. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. CHAPTER XIII. Help for buyers and sellers. You can ask the customer to return the item, but he has no legal obligation to do so. Hey Im kind of new to mercari and Im really nervous. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. Put your blame where it belongs with Chinese sellers! Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Solved: Buyer says I sent wrong item, is it a scam or was - eBay So Im hoping he doesnt return anything. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. Usually it will say the name on the package signs for it even if the signature is someone else. An option to dispute the refund and report the buyer will appear. Is eBay likely to refund the buyer? You must be new here, in this sub anything and everything is a scam ;). Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. The email will state that the payment will be released to you once you have proven that the goods have been sent. How do you prove you sent A? I'm not sure if Canada Post would put those on there?? The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. You can chat with other sellers about anything to do with running a business on eBay. I only sell local, mainly to avoid hassle. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Everyone is covered except the credit card holder, whoever that is. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Buyers abusing "not as described" to force refund - PayPal Community We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Well tonight I received the above email. Those labels are a lot bigger and I never cut them to a smaller size. Never saw it in my life. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. The online auction site launched in 1995, and scammers have used it ever since. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. How to handle a return request as a seller | eBay I mailed a limited edition eye shadow palate to Ontario Canada for $90. Person buys 2 things. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. I also ask if you have me mixed up with another seller you've purchased from recently. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Attached is a picture of a side buckle and the package with address label. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Other platforms I never had a problem with over 6 years. Is it possible to contact their police department? 26-05-2020 Then maybe they won't send it back and you won't have to refund. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. I don't know what it actually takes for them to get banned. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Dial 1-800-275-8777 and explain the issue to USPS customer service. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. I never sold a necklace on ebay period, and never saw that one in my life. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. It is a site to get quality at the best price and sometimes I make 50 cents. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below.