Fortunately, we are blessed to be on the right side of what this has done in our industry. By focusing on the motions and movements of the program . The cover was so misaligned that i can see through the center into the tub. Curious about LPI / Aqua Living / Dr Wellness Aqua Living Factory Outlets. Its not how most major manufacturers do it, but that is how they are going. They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. I said i would if it will be delivered by dec 1st and asked if this nightmare with there company will ever be over. This has incurred a significant cost as well as we should not have to be adding water every week. View customer reviews of LPI, Inc.. Leave a review and share your experience with the BBB and LPI, Inc.. . Everytime the breaker is turned on the tub immediately trips it again. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. After all, opportunities for long soaks in the hot. I never asked to cancel the order only to get my tub. Click on an image below to learn more about the product. The address on the receipt for the hot tub has not received a completion report and out local post office does not deliver mail there yet. Water Treatment Manufacturer Waterco Ltd. You were advised that the payments would be acceptable. What else is the plan. They are the manufacturer and the sellers. For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. And if he paid that much then he got taken bad by them. I ordered a Catalina Luxury Berkshire model from Aqua Living Factory Outlets in Reno NV on 7/2/22. Every time I call back I end up on hold and nobody ever picks up the call. Nearby homes similar to 2519 Saddlebred Ln have recently sold between $320K to $460K at an average of $145 per square foot. Good Luck with that. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. We accept payment through Paypal ONLY, the fastest and safest way. Many of our activities encourage members to socialize and develop friendships with other residents. Wonder what the long-term implications on quality, service/warranty is. Christina Hall Director at Aqua Living Ltd - AquaLiving.co.uk Greater Portsmouth Area . on 5 Unique Valentines Day Hot Tub and Spa Experiences, on Are Swim Spas High Maintenance? Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next They just promised free hot tubs if you bought one and it snowed on Christmas. International Association of Better Business Bureaus. Find a location that works best for you. IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. Being able to chat with other residents becomes an important part of many peoples . Aqua Living Factory Outlets 12 reviews Claimed Hot Tub & Pool See all 76 photos Write a review Add photo Location & Hours Suggest an edit 6414 Horsepen Rd Richmond, VA 23226 Get directions Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Accepts Cryptocurrency 6 More Attributes Ask the Community Ask a question Q: Learn how to properly clean & maintain the longevity of your spa cover. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. This is the bomb!!!!! Read more about 5 Ways Hot Tubs Improve Your Health! In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. Gary was great with information and able to answer all our questions without any pressure. LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. No matter your goal, we have a spa that fits your needs. I purchased a hot tub from LPI/AquaLiving in June 2021 with a delivery date of Sep 2021. The cover seal wasn't even touching the tub as it was shipped. A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. The better maintained your tub is, the longer your investment in health & relaxation will last. Keeping your acrylic bathtub from Aqua Living clean not only maintains aesthetic beauty but also promotes a more sanitary environment for bathing and relaxation. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected. . Provincial ease meets rustic refinement in our dust aqua accent cabinet. I use the hot tub once a week. Every interaction with this company is terrible. He then sent me a message saying hes canceling the order. Fortunately, its relatively easy to restore the wooden panels around your hot tub. I received the cover in early December and there were NO metal strips built in. Rodney Carr, Chairperson for the Town of Bristol Improvement Board, told the gathering the building is being made possible through various, generous . Note that complaint text that is displayed might not represent all complaints filed with BBB. This revolutionary invention allows you to control the temperature of your spa in any type of weather and any type of climate. Oct 30, 2018. We purchased a swim spa in March 2022 from a local dealer in Pensacola, under the agreement that a damaged corner panel would be replaced under warranty by the company (LPI). Thank you for your picture submission. They ended up canceling my order after i made 3 payments. Join other industry pros who get pertinent, fast-reading nationwide stories delivered twice a week to their inbox with AQUA Today. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. . A beautiful bathtub from Aqua Living can be the focal point of your bathroom. 215 were here. Spa Repair & Swim Spa Maintenance, If you're looking to buy a swim spa one of the first questions you ask is "are swim spas high maintenance?" I emailed ****** *****(the case manager that finally resolved the other problems) and was told nothing could be done until a claim was submitted through the website. Read about how to fix it to restore your covers structure and functionality. After roughly 6 months I finally received the filters and enclosure panel, and a repairman was sent out to diagnose the stereo. If you have a dog, youre probably used to them going everywhere with you. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. "We are thrilled to become part of the LPI family. Been using it for a little over a year now, no issues yet. Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the factory they had no order tried store agian no answer called another store in so new Hampshire they tell me that modle is discontinued. Visit Website. The solution? As of writing this article, the Aqua Living website claims to have the following factory outlets : Been waiting 10 weeks for hot tub from this company. Request that LPI credit my card on file. So to contact the manufacturer just call that guy back. One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. We apologize for the frustration you have experienced. 1.3K views, 4 likes, 0 loves, 0 comments, 1 shares, Facebook Watch Videos from Aqua Living Factory Outlets: #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. We purchased a hot tub from LPI, INC during a sale in the parking lot of Rogue Valley Mall on Sunday 8/20/22 for $9900.00, charging our Citi Credit card . I have never been lied to so often by so many people in my life. We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. I have a Huion H610 Pro V2. Here well discuss what these contaminants are, why they manifest in the form of foam, and what you can do to remove them from your spa. Contact Information. There's no way I should owe that much. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. BBB Business Profiles may not be reproduced for sales or promotional purposes. I called the company 12 times to have this resolved. Very risky in my opinion. Tub still leaked and started to have electrical issues because of it. What state do you live? If you have back pain, especially lower back pain. . He found it buried under some expanding foam. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . Aqua Living Factory Outlets. When these have been reviewed, a technician will be assigned to your current work order that resolves your on going issues. When I contacted the dealer I was referred to lpi directly. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. I am ready to drive this back to them. an outstanding level of service, and prices that cant be beaten. 459 customer reviews of LPI Inc.. One of the best Manufacturing business at 506 Twin Oaks Dr, Johnson City TN, 37601 United States. LPI has so far sent me a subwoofer and a main diverter valve (not needed). The only paperwork we got from LPI,INC said SPA INVOICE with no number but it does have a Serial #181983. We look forward to helping you achieve the lifestyle of comfort that you crave. Foam in your hot tub is a sign of contaminants. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. 2.5 Baths. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. We purchased a SPA from LPI, Inc. in June. They are on Craigslist in my market. Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. He found a wire was not connected at the factory. We ordered in may its now October we are still getting the run around n feel like we may have been scammed. Up to $1,000 off your spa! Thank god. With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program . Your warranty case ******, has been opened. Jacuzzi Group Names Licensing Agency Beanstalk for Global Representation, Pentair Honored for Impact by Real Leaders, PHTA Leadership Certificate Program, Powered by Cornell University. Your new hot tub is a major financial investment. Told the it would be 4 to 6 weeks. Lets here people thoughts on this company. Spa Pillows are one of the simplest parts of the system to maintain. Unlike others, my experience has been excellent. . BUYER BEWARE!!!!!!! MSRP - $8199. They only care of you pay and once that happens they can stall you for years and never give you anything. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. Aqua has 1 job listed on their profile. Spending a few minutes in a hot tub or spa every day will change your life. This business is deceitful and your warranty is pretty useless if they dont respond. It's estimated that there, Aqua Living2023-02-08T09:27:34-05:00February 8th, 2023|Comments Off on Are Swim Spas High Maintenance? Paid for it in early May. They began drafting 50.00/month from my disability account on the 3rd of the month, yet reported to the credit bureau that I was in collections. You know things are going on drugs, abuse, neglect, unhealthy conditions, etc, but the other parent denies everything you confront them with, or has simply skipped town with the kids. I told them in December ill either be in a hottub or filing a case at the court house against them. To The Trade. What a scam. ****************** Spa shock is an oxidizing product meant to neutralize contaminants and improve the appearance and smell of your hot tub water. Please let us know if it does not meet your needs. $369,000 Last Sold Price. This field is for validation purposes and should be left unchanged. I then filed another claim about a month later because they didn't replace the front panel. Upon receiving it home and after the installation I realized that what I purchased is not what I received. This is due to breaks in payment and paying less than the monthly minimum. BBB Business Profiles are subject to change at any time. But it also says aqua living gives lp financial the full rights to defer or extend payments upon buyers request. Please contact ***** at 423-349-2969 to discuss possible solutions. However, within the last few months the customer service department in TN have been outstanding to work with. They are owned by Watkins Wellness.