With whom I spoke until now? Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Avoid at all costs. 3. Please advise what can we do to get back our retainer refund? This complaint was posted by a verified customer. We found a responsible person where we inform her about the problem. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. This is really bad customer service. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Don't be fooled by that. At the end of your contract, they will automatically renew you without a signature and without consent. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Company Name: Max Dragon Technology Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. You should do so via your online account (www.myregus.com). Requesting your refund is easy. Shady from Regus. Is this legal? : r/AusLegal - reddit On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Requesting your refund is easy. This company bills you for services you do not use. For a break between calls, browse the development's many shops and restaurants, or explore the . Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. This company offers executive suites & office space, virtual offices and meeting rooms. Become better managers and business leaders by achieving optimal personal and business performance. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. BBB is here to help. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Receptionist only can communicate by email, even for the most important things for your business. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp I sent Regus how my retainer process is going? Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information 2023 Trustpilot A/S. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Professional rooms for your next training session, interview, or pitch, wherever you need it. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay I was a customer with a licensing agreement set to expire on December 31, 2022. I already enter my bank information twice. I am a small business and cannot afford any of this. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. Repeated attempts to contact Customer Service have been blown off or ignored completely. This is a multi-location business. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. The company left an official comment to this complaint. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Flexible Workspace Designed Around Your Needs. They signed me up for things that I didn't ask for - didn't realize it in the fine print. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. Once they sell you something that will be the end of you being treated as a valued customer. Regus Reviews - 265 Reviews of Regus.com | Sitejabber That exception is made on the understanding that an additional service retainer is payable. October 19 Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! We find it very unfair that for this reason you post a very visible, insulting and untrue review. The complaint has been investigated and resolved to the customers satisfaction. Please note: Change Management is 1-day training program (Friday). They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Available for as little as a day, or as long as you need. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Regus in Waukesha, WI 53188 - (262) 832-3700 So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. It is clean and smart and well organised. * All prices shown are valid at the time of inquiry, based on 24-month contracts. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. If you refuse to pay their bogus invoices they will send you to collections. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Receptionist only can communicate by email, even for the most important things for your business. Lease period: April and May 2018 6. Absolutely unacceptable behavior. We will then confirm your payment date and amount. I told you my account number is 9054006! We have a team of specialists available 24/7 to help you find the best solution for your business. Regus Office rented: Wisma Atria Singapore If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Anyone can write a Trustpilot review. Regus Online Account For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. We have office space and more to suit all budgets, in every city of the world. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Here are 8 tips for writing great reviews. Originally, total costs 20k THB, but end up with 50k THB. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. 5. Requesting your retainer refund is very easy: simply log into your online account (i.e. Office staff are always friendly. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. A member of our team will get back to you as soon as we have the details. And of course, they just charged me $244 for November. Best, Lorraine Brule Global Customer Service at Regus. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. She would do her best to escalate my process by letting them know this terrible status. Access our global network of workspaces and business lounges as often as you need. Don't be fooled by that. 9. Weve cut the cost of selected workspaces* for a limited time only. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Stay away!! The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Absolutely unacceptable behavior. It's an automated process. Signed up for a membership because I needed a private office for a few days. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Customer Reviews are not used in the calculation of BBB Rating. I would love the opportunity to help further but havent been able to identify your account. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. I would recommend that anyone considering using this company to think again! I was a customer with a licensing agreement set to expire on December 31, 2022. Were clear about this from day one. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. I signed a lease agreement with Regus for an office space Hi Mike, Im sorry if you felt the need to escalate this. So now you can enjoy more, for less. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. $5520 Service Retainer on file. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. It is clean and smart and well organised. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Our advisors are ready to help you find the right place for you. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. This review was chosen algorithmically as the most valued customer feedback. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. *T&Cs apply. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. We did not put a "2000 dollars bill in front of you". After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Unfortunately, we're unable to help you because we don't have your account information. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. They signed me up for things that I didn't ask for - didn't realize it in the fine print. DO NOT give them your payment info, DO NOT sign with them. This is a complete con, and scam through and through. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail.