In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Check you can log in and have your passwords ready. You are required to present your credit/debit card and photo I.D. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Ticketek will use reasonable efforts to notify you of such action. What does Ticketek do to prevent scalping? Ticketing | FAQs | ICC Sydney You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 What if a show is cancelled or postponed? If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". When purchasing tickets for a particular event you may be limited to a specified number of tickets. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. What qualifies as a concession ticket? Ed Sheeran fans left furious as ticket chaos leaves thousands stranded What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Ticketek Online Terms of Use and Privacy Policy. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. The Payment Form will display detailed information on your ticket purchase. Your barcode number can also be found via your online account here. Where do I redeem my Ticketek Gift Voucher? The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Methods of collection and/or delivery will be available when choosing your collection/delivery details. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. What happens if I forget my phone or my battery dies at the venue? How do I purchase a Ticketek Gift Voucher? Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. Limitations on number of tickets purchased. Enter the required information in the fields provided. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? 2 0 obj Going to an event with a social club, company, school, family or friends? If you're not signed in already, you'll be asked to sign in (or register) now. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . The mobile number provided will be sent your mobile ticket/s 8. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. I've sent an invitation but some or all of my friends did not receive their emails. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). Freestyle Kings tickets | Tours and Events | Ticketek Australia However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Ticketek's Group Bookingscan help you plan your next excursion. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. What happens if I purchase multiple tickets and haven't received them all? Your AFL online account allows you to access all information regarding your 2023 AFL Membership. Ticketek Marketplace - Buy and Sell Tickets Make sure the backlight on your phone is set nice and bright. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. For more detailed instructions on reserving a seat, please see our help page here. Write a review Ask a question. Ticketek Australia - Tickets for Sport, Concerts, Theatre, Arts, Family This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. You will receive an Order Confirmation via email immediately. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. You are responsible for knowing the contact details of all attendees in your group. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Sign In is displayed at the top of the 'My Events' section. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Why can my friends (invitees) only purchase the held tickets one at a time? It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Concession and junior barcodes will show up as such. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. The obstruction varies in different venues. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. The MCG does apply an additional transaction fee. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. All rights reserved. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. General Terms and Conditions If you arrive late, you may not be admitted until a suitable break in the event. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Once you have selected your ticket(s), there is a time limit of. They must present the relevant concession documentation at point of purchase and upon entry to the ground. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Change My Location Placing seats on hold and redeeming them is limited to online transactions only. If there is no connectivity at the venue, can Passbook tickets still be accessed? If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Wu-Tang Clan & Nas tickets | Tours and Events | Ticketek Australia What are the different types of Ticketek Gift Vouchers? No, the credit card pre-fill feature simply gives you the option to save your card details. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. Ensure your contact and personal details are correct. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. Can I use a device larger than a mobile phone (e.g. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. Don't worry though, until you finalise your purchase the value will remain on your voucher. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. This refers to the various levels of ticket types on offer; e.g. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Don't worry! % PDF CONCESSION & JUNIOR POLICIES - Ticketmaster To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Can I request a refund if I accidentally selected the Refundable tickets option? If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. How many tickets can be delivered by Mobile Ticket delivery? General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. No, for the first release, the app will only be an iPhone app. No, we cannot refund the additional charge for the Refundable tickets. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. There are three delivery options: Note that for general admission events, tickets can not be replaced. Why does Ticketek want to access my Facebook details? <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. St Kilda v Essendon tickets | Melbourne Cricket Ground | Ticketek Australia This means that for each event, tickets become available in order of best seating according to the promoter. Will mobile tickets be removed from the Ticket Wallet after an event? Please try again, or try reducing the number of tickets you have selected. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. You now have the option to have your sign in details remembered for your next visit. Ticketek may not replace tickets where seating is unallocated (general admission tickets). A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Tickets will be available to purchase, once onsale, through Ticketek. Their customer service to follow up and right the problems is poor. Please ask your friend to check their junk mail. No, refundable tickets can only be selected during the original purchase. How do I access Accessible seating tickets? "The @Ticketek _AU app has crashed - right before Ed Sheeran. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Yes, it will. For security purposes, you must still enter your password when purchasing or updating your account details. Can I sell tickets using online auction sites like eBay? Venue/City Box Office - collect tickets when you arrive in New Zealand. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. Once tickets are added to Passbook, simply open the Apple Passbook app. Can I purchase tickets through the mobile site? Select an event category type from the Genre drop-down menu and click 'GO'. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Seating/Section FAQs - Ticketek Australia How do I save my credit or debit card details? Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? Note that Mobile Ticket delivery may not be available for every event. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). Will I see personalised content on the mobile site? Discover New Events. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. There are over 20 circumstances you may request a refund. On some occasions seats are released closer to the event. Group discounts may be offered but do not apply to all events. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Choose the best delivery option that suits you. Can I still access the full site on my phone if I need to? No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. Will the Mobile Ticket scanners at venues work through phone covers? How do I find my tickets once they are in Passbook? Full Ticketek Refundable terms and conditions of sale can be viewed here. What happens if my tickets do not arrive in time? Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. If magnified, the display may be blurry. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. Will AFL Membership dining have a priority system in place to access tickets? Requesting a password reset during the on-sale will use your time limit. Ticketek AU - Apps on Google Play Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Will I be required to pay to reserve a seat? The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Terms & Conditions of Sale | Ticketek Australia You can purchase and reserve tickets in any combination up to the ticket limit for the event. Refunds, Payments and Exchanges. Can held seats be purchased through any other channels? When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. endobj You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. The website only allows one invitee from a group to purchase at a time. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. chevron_left. General Admission (GA) is an unreserved section/event where seating is not reserved for you. What if I enter my Voucher ID incorrectly online? Tap "Add to Passbook" at the bottom of your mobile ticket.